Return policy
What is the withdrawal period?
If the product does not suit you, you have 14 days from receipt of your package to return your item back to us
What are the conditions for a refund?
Returned items must be in their original condition with their safety ties, labels, and packaging intact. They must be returned within 14 days of receipt and be accompanied by their return voucher (you will find it in the box)
How long will it take to receive a refund?
Card refunds can take up to 10 working days to appear in your bank account depending on your bank's lead time. Please check this information with your bank before contacting us.
How much is the cost of return shipping?
It is important to note that return shipping costs are not covered by Sahra.Nko, so we suggest that you use your local postal service and get a tracking number.
I received a faulty item, what do I do?
Log in to your space at https://myaccount.sahranko.com to explain your situation and receive an immediate solution tailored to your needs.
I lost my return voucher, what should I do?
Don't worry, contact us by email (info@sahranko.com) and we will be happy to send it back to you.
What are the conditions for a refund?
At Sahra.Nko we are strict about the quality of our products. This means that all returned items must be new, unworn, or damaged and with our security ties and labels. Damaged, stained, or deteriorated items may not be accepted and returned to customers. Please contact info@sahranko.com before returning an item with a defect, stain, or other problems.